1. Web Development & Consulting Services

StartToPivot LLC (“StartToPivot”, “we”, “us”, or “our”) specializes in providing web development, business consulting, and digital strategy services, including but not limited to:

• Website design & development

• SEO optimization & digital marketing

• E-commerce integrations

• Business process automation

• Consulting on digital transformation

By using our services, you (“Client”) agree to the terms outlined below.

2. Payment Terms

a. Standard Payment Structure

• A 60% deposit is required before work begins.

• The remaining 40% balance is due upon project completion, before the final delivery or launch of the product.

b. Full Upfront Payment (At Our Discretion)

• Depending on the scope, timeline, and complexity of the project, we may require full payment upfront before beginning work.

• This will be determined on a case-by-case basis and communicated before project initiation.

c. Payments via Affirm

• If a client chooses Affirm financing, the full payment is required upfront before project initiation.

d. Late Payments & Fees

• Failure to make payments on time may result in project delays, suspension of services, or additional fees.

3. Intellectual Property Rights

• All custom-developed websites, software, branding, and digital assets created by StartToPivot belong to the client upon full payment.

• Third-party assets (e.g., stock images, licensed software, plugins) remain subject to their respective licensing agreements.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate and timely content, approvals, and required materials (logos, images, text, etc.).

• Ensuring compliance with industry regulations related to their business operations.

• Maintaining their website post-delivery unless a maintenance plan is agreed upon.

StartToPivot is not responsible for delays caused by late client submissions.

5. Communication Consent & Text Messages

By opting into StartToPivot services, you consent to receive text messages regarding:

• Project updates, service alerts, and promotional offers.

• Clients may opt out at any time by replying “STOP” to any message.

6. Limitation of Liability

StartToPivot is not responsible for:

• Issues arising from third-party services, hosting providers, or software integrations.

• Loss of data, security breaches, or website downtime after the project is handed over.

• Any direct, indirect, or incidental damages resulting from the use of our services.

Clients are encouraged to maintain regular backups and security measures for their websites.

7. Third-Party Services & Integrations

We may integrate third-party tools, APIs, and plugins for enhanced functionality. However:

• StartToPivot does not own or control these third-party services.

• We are not liable for service outages, policy changes, or disruptions caused by these providers.

Clients should review the terms of service of third-party vendors used in their project.

8. Refund Policy

• Payments made for services are non-refundable once work has begun.

• If a project is canceled before significant work has started, a partial refund may be considered at StartToPivot’s discretion.

9. Data Privacy & Security

• StartToPivot LLC does not sell, share, or distribute your personal data to third parties.

• Personal information is only collected for service fulfillment, communication, and project management.

• Clients are responsible for ensuring their websites comply with GDPR, CCPA, or other applicable data protection laws.

10. Dispute Resolution & Governing Law

• This agreement shall be governed by the laws of the State of Maryland.

• Any disputes shall first be attempted to be resolved through good-faith negotiations.

• If unresolved, disputes shall be settled through binding arbitration in Maryland.

11. Amendments to Terms

StartToPivot reserves the right to modify these Terms of Service at any time. Clients are encouraged to review updates periodically.

12. Contact Information

For inquiries regarding these Terms, please contact us at:

📧 Email: info@starttopivot.com

📞 Phone: (240) 599-4518