1. Custom Registration System:
Built a user-friendly registration system for both 1-on-1 private lessons and group classes, allowing customers to seamlessly book sessions based on their preferences.
2. Lesson Tracking System:
Designed a feature that enables coaches to track lesson progress for 1, 6, and 12-session packages. Coaches can mark lessons as complete, ensuring accurate tracking and improved communication with clients.
3. Loyalty Program Integration:
Implemented a robust loyalty program where customers earn a percentage of their purchases back into a digital wallet. This initiative boosted client retention and participation by 30%, enhancing overall customer satisfaction.
4. Group Class and Multi-Purchase Capabilities:
Integrated a system that allows customers to purchase multiple group classes or private lessons at once, providing greater flexibility and convenience.
5. Seamless User Experience:
The platform was designed with scalability in mind, ensuring Miles Ahead Tennis can efficiently manage an expanding client base while maintaining top-notch service quality.
The customized platform significantly improved operational efficiency, increased client retention, and created a seamless experience for both customers and coaches. The loyalty program has been a game-changer, driving participation and repeat bookings.
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